Shipping & Delivery
Thank you for shopping with DHARMNANDAN PUFF HOUSE! We strive to ensure that your orders are processed and delivered in a timely and efficient manner. Below is our Shipping and Delivery Policy outlining important information regarding how we handle the shipping and delivery of your purchases. Our Usual delivery time is 30-60 mins of placing the order
1. Delivery Timeframe:
- Estimated Delivery Time: Orders are typically delivered within [30-60 minutes] from the time of order.
- Delivery Hours: We deliver between [hours of operation, e.g., 10:00 AM to 10:00 PM, Monday to Sunday].
- Peak Times: Delivery times may be longer during peak hours (e.g., lunch and dinner times). We recommend placing orders in advance during busy periods.
2. Delivery Charges:
Standard delivery charges apply based on the distance from our restaurant/store to your delivery address.
3. Packaging:
All food will be securely packaged to ensure it stays fresh and safe during transport. We use eco-friendly, insulated containers where possible to maintain food temperature.
4. Order Processing:
Orders are processed upon receipt and confirmation of payment. If any items are unavailable, you will be notified as soon as possible, and a suitable alternative or refund will be offered.
5. Delivery Confirmation:
Once your order is out for delivery, you will receive an order tracking link via email or SMS (if applicable).
Our delivery drivers will call or text you upon arrival to confirm delivery or if there are any issues with finding your location.
6. Late Deliveries:
If your order is delayed due to unforeseen circumstances, we will do our best to inform you promptly. If your order is significantly delayed, we may offer compensation or a discount on your next order.
7. Cancellations:
Orders can only be canceled within 10 minutes after placing the order. Once the order is prepared or dispatched for delivery, cancellation is not possible.
If you experience any issues with your order (wrong item, food quality, etc.), please contact our customer service team within [X hours] so we can resolve the issue.
8. Delivery Conditions:
Ensure someone is available to receive the order at the provided delivery address. If the delivery cannot be completed due to no one being available, the order may be returned, and additional charges may apply for re-delivery.
We are not responsible for any delays or failed deliveries due to incorrect addresses or other customer errors.
9. Special Requests:
For any special delivery requests (e.g., delivery at a specific time, dietary preferences), please mention them in the “Special Instructions” field at checkout. We will do our best to accommodate, though some requests may not always be possible.
10. Refunds for Delivery Issues:
If there’s an issue with your delivery (wrong order, missing items, etc.), please reach out to us immediately. We may offer a full or partial refund or send a replacement order.
